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The 2020 Public Services Trust Blog

Wednesday, June 16, 2010

A recipe for transformation

By Lauren Cumming

1 cup new opportunities created by evolving technology, 1 cup long-term demand crisis driven by ageing population, ½ cup sense of urgency created by current fiscal crisis… This morning 2020 PST launched 2020 Vision: A far-sighted approach to transforming public services. The report draws on the work of the Commission to date which has developed a positive, long-term vision for the future of public services and analysed the shifts in culture, power and finance that need to take place to achieve that vision. 2020 Vision goes a step further by examining the implications of the Commission’s vision for setting the priorities for public action, redesigning services to create more public value and ensuring accountability. The report then discusses the barriers impeding transformation and steps that can be taken to increase the chances of success.

Working on this project has been very challenging. In many ways, it is not difficult to point to the shortcomings in our public services, or say things like, “Can’t they just ________ (provide good services everywhere, put that online, train people better)?” Even understanding the factors within the system that block change is relatively straightforward. But to find the right levers to unlock resistance to change – well, if it were easy someone would have done it before me. This report does not pretend to have all the answers – transforming public services is too complicated for one report to cover all the ground. I think the biggest contribution of 2020 Vision is to propose a framework for thinking about how to make change, by asking:

  • What is our vision for the future? Where are we trying to go?
  • What conditions need to be in place for that to happen?
  • What are the barriers to those conditions?
  • What are the actions that we could take, in the short, medium and long term, in society and at various levels of government, to remove those barriers and create the conditions needed for change?

As this morning’s discussion made clear, the time for transformation is now. A new coalition government and the fiscal crisis are creating the necessary momentum for major change. As respondent Stephen Dorrell argued, this is not just about deciding how much the public are willing to pay, this is about creating public services that meet the needs of citizens today. These are questions we should be asking ourselves even if we had all the money in the world to spend on public services. Now is the moment to take some risks, be innovative and transform public services so they can meet the challenges ahead.

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